Frequently Asked Questions (FAQ) Alibet

You must be at least 18 years old to register and play at alibet. This is a non-negotiable requirement. Age verification is carried out during the KYC process prior to the first withdrawal, and any account found to be owned by an underage individual will be terminated immediately.

No. Each individual is only allowed to hold one account only at alibet. Holding multiple accounts is a serious violation of our Terms and Conditions. If discovered, all associated accounts will be frozen and balances may be forfeited. If you have an issue with an existing account, contact our support for assistance.

KYC stands for Know Your Customer (Know Your Customer). This is the standard identity verification process across the financial and online betting industry. At Alibet, KYC is required before you can make your first withdrawal. You will need to submit a valid copy of your MyKad or Passport. The process is typically completed within 24 hours and all documents are handled with full confidentiality.

Login to your account and go to Account Settings and select the information you wish to update. For email or phone number changes, verification via OTP code is required as an additional security step. If you encounter any issues, contact alibet customer support for direct assistance.

Alibet accepts a variety of popular payment methods in Malaysia, including:

• DuitNow — instant deposit
• FPX (all major Malaysian banks) — instant
• Touch 'n Go eWallet — instant
• GrabPay — instant
• Boost — instant
• Standard bank transfer — 1 to 5 minutes

All deposits are in Malaysian Ringgit (MYR) with no currency conversion fees.

The minimum deposit at Alibet is RM 10 — low enough for new players who want to try the platform without significant risk. The maximum deposit limit depends on the payment method selected. For the latest maximum limit details for each payment method, check the Deposit page in your account.

Deposits via DuitNow, FPX, Touch 'n Go, GrabPay and Boost are credited to your Alibet account instantly. Standard bank transfers take between 1 to 5 minutes. If your deposit has not been credited after 15 minutes, please contact our customer support with proof of transaction for prompt resolution.

Alibet does not charge any deposit processing fees on our end. The amount you deposit is the full amount credited to your playing account. However, some banks or e-wallet providers may charge a small fee on their end — this is outside Alibet's control.

Withdrawals to Malaysian bank accounts are processed within 5 to 15 minutes for accounts that have completed KYC. This is among the fastest withdrawal times in the industry. In certain situations such as system maintenance or additional verification, withdrawals may take up to 24 hours.

The minimum withdrawal amount at alibet is RM 50. The maximum withdrawal limit depends on your account's VIP level — VIP players enjoy higher limits. Check your account dashboard for your current withdrawal limit.

Withdrawals may be delayed for several reasons:

• KYC incomplete or documents need to be updated
• Bonus wagering requirements have not been fully met
• Bank account details are incomplete or do not match
• Additional security verification is required

Contact alibet customer support via Live Chat to quickly check the status of your withdrawal.

No. For security and anti-money laundering compliance, withdrawals can only be made to a bank account in your own name — the same name as registered in your alibet account. This is a policy with no exceptions.

New Alibet members are eligible to receive 100% first deposit bonus up to RM 500. This bonus is credited automatically after your first deposit. The wagering requirement is 30x the bonus amount and the validity period is 30 days from the date of claim. The minimum deposit to qualify is RM 10.

Wagering requirements refer to the total amount you need to wager before a bonus can be converted into real withdrawable cash. For example, if you receive a RM 100 bonus with a 30x wagering requirement, you need to place bets totalling RM 3,000 (RM 100 × 30) before the bonus funds can be withdrawn. Check the full terms of each promotion under the Promotions tab in your account.

Yes. alibet's weekly cashback is automatically calculated and credited to your account at the start of each week based on your net losses from the previous week. No manual application is required. The cashback rate depends on your VIP level — the higher your VIP level, the higher the cashback percentage you receive.

Yes, you can choose to opt out of any bonus. Let our customer support know before making a deposit if you want to play without a bonus. This is useful if you don't want to be bound by wagering requirements and simply want to play and withdraw your winnings freely.

Alibet offers more 800 games includes:

• Video slots from the world's leading providers
• Live Casino with real dealers — Baccarat, Blackjack, Roulette
• Thrilling and exciting Fish Shooting Games
• Sports Betting across 30+ sports including football, basketball, and esports
• Number games and lottery

Yes. All slot games and number-based games at alibet use Random Number Generator (RNG) certified by independent testing bodies. This ensures every round is free and cannot be manipulated by anyone, including alibet itself. Game results are genuinely random and fair.

Some slot games offer a demo mode that lets you play with free credits without requiring a deposit. This is a great way to understand how a game works before wagering real money. Look for the "Demo" icon in the Game Lobby to see which games offer this option.

Alibet uses 256-bit SSL encryption to protect all data transmitted between your device and our servers. Passwords are stored in an unrecoverable hashed format. Personal information is never sold to third parties and all data processing complies with the Malaysia Personal Data Protection Act 2010 (PDPA).

Take immediate action: change password your account instantly via the Account Settings page, enable two-factor authentication (2FA) if you haven't done so, and contact alibet support via live chat to report this. Our security team will investigate and take protective measures for your account as quickly as possible.

Not at all. Alibet has never and will never ask for your account password via email, WhatsApp, Telegram, SMS or phone call. If you receive any communication requesting your password, it is a fraudulent attempt. Do not share that information and report it to us immediately.

The Alibet app is available for Android and iOS. Visit the App on our website for the latest download link. For Android devices, you may need to allow installation from external sources — detailed instructions are provided on the download page.

Yes. The alibet App is 100% secure. It uses the same encryption as the web version to protect your data and transactions. Make sure you only download the app from the official link on the App Alibet to avoid the risk of fake apps.

Yes. The alibet App offers full access to all platform features — including all games, deposits, withdrawals, promotions, customer support, and account settings. The in-app experience is optimized for mobile screens and delivers smoother performance compared to a web browser.